Thank you for shopping at https://truefaithart.com. We aim to provide a straightforward and fair process for our customers regarding returns and refunds.
30-Day Return Window
We offer a 30-day return policy. If 30 days have passed since your purchase, we unfortunately cannot offer a refund or exchange.
Eligibility for Returns
To be eligible for a return, your request must meet the following criteria:
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The item must be unused and in the same condition that you received it.
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The item must be in its original packaging.
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The item must have been purchased directly through Truefaithart.com.
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You must provide a receipt or proof of purchase, along with clear photo evidence if the item is flawed or damaged.
Return Conditions
Returns are accepted only if they meet all of the following conditions:
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Flaws or Damages: Items must be defective (e.g., defective print, wrong item, wrong size/color/design, or faulty craftsmanship).
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Shipping Method: Returns must be sent via registered mail.
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Packaging: All items must be securely packed in their original packaging.
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Documentation: A print-out of the original invoice must be included in the package.
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Responsibility: The customer is responsible for ensuring the item arrives safely. Refunds are processed only after the returned item is received and inspected.
Note: Any item that does not meet these conditions will not be eligible for a refund or exchange.
How to Request a Return
Please do not send your purchase back to us unless authorized.
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Submit a request: Contact us within 14 days of receiving your goods. Requests made after this period are not eligible for return.
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Contact us: You can reach us via our website's contact form or by emailing support@truefaithart.com.
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Response time: We typically address inquiries within 24 hours.
Shipping Your Return
Once your request is approved, please follow these steps:
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Pack the items securely (e.g., in a nylon bag or suitable box) and include your Order ID.
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Ship the package to our warehouse: 245 E Pacific Ave, Villas, New Jersey, 08251, United States.
Refunds
Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund.
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Approved Refunds: A credit will automatically be applied to your original method of payment. This process usually takes up to 30 days.
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Delays: If you haven’t received your refund after 15 business days from the approval date, please contact us at support@truefaithart.com.
Order Cancellations & Changes
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12-Hour Window: You may cancel or modify your order within 12 hours of placement.
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Post-Processing: Once the product is packaged or ready for shipping, it is no longer eligible for cancellation or changes.
Exchanges
We only exchange items if they are defective or the incorrect item was sent. If you receive a faulty product, please email support@truefaithart.com with the details and photos of the defect.
Sale Items
All sale items are sold "as-is." We do not offer refunds or exchanges for discounted products. By purchasing a sale item, you acknowledge this policy.
Gifts
If the item was marked as a gift and shipped directly to you, you will receive a gift credit for the value of the return. Once the returned item is received, a gift certificate will be issued to you.
Return Shipping Costs
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Customer Responsibility: You are responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable.
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Defective Items: If the item is confirmed to be damaged or defective upon arrival, Truefaithart will cover the return shipping costs.
Important Note
This policy does not cover misuse, accidental damage, water damage, or any form of abuse to the purchased product.
Contact Information:
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Vietnam Office: No. 84 Nguyen Trai Street, Hac Thanh Ward, Thanh Hoa Province, Vietnam.
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U.S Address: 3250 Eastmoreland Dr N, Oregon, OH 43616, United States.
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Email: support@truefaithart.com
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Phone: +1623-250-6734
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