Shopping FAQs

Orders & Production

Q1: Are your items pre-made or ready to ship?

All of our items are made to order. We begin the design, printing, and production process immediately after your payment is successfully received. We do not hold stock for most products.

Q2: How long does it take to produce my custom order?

Our usual production time is 4–7 business days. This is the time needed to prepare and produce your custom item before it ships out.

Q3: Can I cancel my order?

Yes, you may cancel your order within 24 hours of placing it, as long as it has not shipped. After 24 hours or once the item enters production, it can no longer be canceled.
Please refer to our Cancellation & Order Change Policy for details.

Q4: Why is the change/cancellation window only 24 hours?

Because all of our products are made to order, production starts very quickly. Once the item moves into the printing process, cancellations or changes are no longer possible.

Q5: Can I change customization, size, or shipping details after placing the order?

Yes—if you contact us within 24 hours and the order has not been shipped or entered production.
Please email us immediately with your order number and the exact changes needed.

Q6: What happens if I miss the 24-hour window?

If your request arrives after 24 hours, we cannot guarantee any changes.
You may refer to our Return & Exchange Policy after the item arrives.

Shipping & Delivery

Q7: Do you offer international shipping?

Yes, True Faith Art ships worldwide.
In the rare case we cannot ship to your location due to carrier restrictions, we will cancel the order and issue a full refund.

Q8: How long does shipping take after my order ships?

Once production is complete, estimated standard shipping times are:

Destination Estimated Shipping Time
USA 4–7 business days
EU 10–20 business days
Rest of World 10–25 business days

Note: Please allow an additional 2–6 business days for external carrier delays.

Q9: Will I receive a tracking number?

Yes. Once your order ships, a tracking number will be emailed to you.

Q10: Why is my delivery delayed?

Common reasons include:

  • Holiday peak seasons

  • Customs inspections (international orders)

  • Unexpected carrier delays

Q11: What if I entered the wrong shipping address?

Please double-check your shipping details before checkout.

  • You have a 24-hour correction window after placing your order.

  • If the order ships with an incorrect address, True Faith Art is not responsible for lost or returned packages.

  • Items returned due to an incorrect address will be donated, and no refund or replacement can be issued.

Q12: What if my tracking shows “Delivered,” but I didn’t receive the package?

Please contact us immediately so we can assist by reaching out to the carrier.
However, if the tracking confirms delivery, True Faith Art cannot issue refunds or replacements, as carriers officially mark the shipment as delivered.

Q13: What if my order is delayed beyond the expected timeframe?

Contact us and we will assist with investigating the delay.

Returns & Exchanges

Q14: What is your return and exchange timeframe?

We offer a 30-day return or exchange window from the date the item is delivered.

Q15: Do you offer refunds?

Refunds are offered only for defective, damaged, or incorrect items caused by our production or fulfillment error.
We do not offer refunds for:

  • Change of mind

  • Wrong size chosen

  • Customer input errors

Q16: Do you accept exchanges?

Yes.

  • For defective items: We replace the item and cover all shipping costs.

  • For sizing or design changes (non-defective):
    The customer is responsible for all return and reshipping fees.

Q17: What should I do if my item arrives damaged or incorrect?

Email us at sell.truefaithart@gmail.com with:

  • A clear photo of the issue

  • Your order number

We will arrange a replacement as quickly as possible.

Q18: How do I request a return or exchange for a defective item?

  1. Email us at truefaithart@gmail.com within 30 days.

  2. Provide clear photos showing the defect or error.

  3. Our team will provide instructions for your replacement or refund.

Q19: What condition must an item be in to qualify for an exchange?

Items must be:

  • Unused

  • Unwashed

  • In original packaging

  • With all tags attached

Payment Methods

Q20: What payment methods do you accept?

True Faith Art currently accepts PayPal as our sole payment method to ensure secure and reliable checkout.

Q21: Does PayPal support international currencies?

Yes. PayPal will automatically convert payments to USD if your currency is not supported.

Q22: Why do PayPal payments sometimes show as “Pending”?

A “Pending” status means PayPal is still processing your payment.
Once approved, your order will automatically update to Paid.

Q23: How secure is my payment?

Your security is extremely important to us.
PayPal uses:

  • Advanced encryption

  • 24/7 fraud monitoring

  • Buyer protection systems

None of your financial data is stored on our website.

Q24: How do I know if my payment was received?

  • You will receive an order confirmation email.

  • Your PayPal account will show the completed transaction.

Policy Updates

True Faith Art reserves the right to update this policy at any time without advance notice.
We encourage customers to review our policies periodically.

Contact Us

If you have any questions, we’re here to help:

  • Email: sell.truefaithart@gmail.com

  • Phone (messages only): +1-623-250-6734

  • Warehouse Address: 1808 Calvert Rd, Brownwood, TX 76801, USA