Orders & Production
Q1: Are your products pre-made or ready to ship? No. At TRUEFAITHART, we specialize in Made-to-Order products. Each item is individually designed, printed, and crafted specifically for you after your order is confirmed. This ensures the highest quality and reduces environmental waste.
Q2: How long does production take? Our standard production time is 4–7 business days. During peak holiday seasons, this may extend slightly. We appreciate your patience while we craft your unique piece!
Q3: Can I cancel or change my order? Yes, but you must act quickly. We offer a 12 to 24-hour window for cancellations or modifications (such as size, design, or shipping address) after placing your order. Once an item enters the production phase, we can no longer make changes or cancel the order.
Shipping & Delivery
Q4: Where do you ship from? All orders for our U.S. customers are managed and dispatched from our distribution hub in Oregon, Ohio.
Q5: How much does shipping cost? We are happy to offer FREE Standard Shipping on all orders within the United States. No minimum purchase is required!
Q6: How long will it take to receive my package? For U.S. orders, the total estimated time is 8–14 business days (4–7 days for production + 4–7 days for shipping). International orders typically take 14–32 business days.
Q7: Which carriers do you use? We partner with trusted carriers including USPS, UPS, and FedEx for domestic deliveries, and DHL Express for international shipments.
Q8: My tracking says "Delivered," but I can't find my package. What should I do? First, check with neighbors or your local carrier branch. If you still cannot locate it, contact us. Please note that TRUEFAITHART is not responsible for orders confirmed as "Delivered" by the carrier, but we will do our best to help you investigate.
Returns & Refunds
Q9: What is your return policy? We offer a 30-day return and exchange window from the date of delivery. Returns are accepted only for defective, damaged, or incorrect items caused by our production error.
Q10: Can I return an item if I chose the wrong size? Because our items are made-to-order, we do not offer refunds for incorrect size selection. However, we do accept exchanges. In this case, the customer is responsible for return and reshipping costs. Please refer to our Size Chart before ordering to ensure a perfect fit.
Q11: How do I report a damaged or incorrect item? Please email sell.truefaithart@gmail.com with your order number and clear photos of the defect. We will arrange a replacement or refund immediately at no extra cost to you.
Payments & Security
Q12: What payment methods do you accept? To ensure maximum security and buyer protection, we exclusively accept PayPal. You can pay using your PayPal balance or any major credit/debit card linked to your PayPal account.
Q13: Is my financial information secure? Absolutely. Your payment is processed through PayPal’s encrypted and fraud-monitored system. TRUEFAITHART never sees or stores your credit card or bank account details.
Q14: Why is my payment status "Pending"? A "Pending" status usually means PayPal is verifying the transaction. We will begin production as soon as the payment is officially cleared.
Contact Us
Still have questions? Our support team is here to help:
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Email: sell.truefaithart@gmail.com
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Phone Support: 623-250-6734 (Mon–Fri, 9 AM – 5 PM EST)
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Warehouse: 3250 Eastmoreland Dr N, Oregon, OH 43616, USA
