At TRUEFAITHART, we are committed to delivering high-quality, unique fashion products to our customers across the United States and worldwide. Because each of our items is Made-to-Order, we begin the production process immediately after your payment is confirmed to ensure the highest level of craftsmanship.
1. Our Shipping Partners
To ensure your order arrives safely and efficiently, we partner with the most trusted carriers in the industry:
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Domestic (USA): USPS, UPS, and FedEx.
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International: DHL Express and local postal services.
2. Shipping Rates (United States)
We are proud to offer FREE Standard Shipping on all orders within the United States. No minimum purchase or discount code is required.
3. Fulfillment & U.S. Warehouse
All orders are processed and dispatched from our primary distribution hub in the United States to ensure reliable tracking and delivery:
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Warehouse Address: 3250 Eastmoreland Dr N, Oregon, OH 43616, United States.
4. Production & Delivery Timelines
Since our products are custom-made for you, please refer to the total estimated timeline below:
| Destination | Production Time | Shipping Time | Total Estimated Delivery |
| United States | 4–7 Business Days | 4–7 Business Days | 8–14 Business Days |
| Europe (EU) | 4–7 Business Days | 10–20 Business Days | 14–27 Business Days |
| Rest of World | 4–7 Business Days | 10–25 Business Days | 14–32 Business Days |
Note: Please allow an additional 2–6 business days for external factors such as holiday peak seasons, severe weather, or carrier delays.
5. Order Tracking
Once your order has been crafted and shipped, you will receive an automated email containing a Tracking Number. You can monitor your package’s journey directly on the carrier’s official website (USPS, UPS, or FedEx).
6. Address Accuracy & Modifications
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Correction Window: You have a 12-hour window after placing your order to request any changes to your shipping information.
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Incorrect Address Policy: Please verify your shipping address at checkout. TRUEFAITHART is not responsible for packages that are lost or undeliverable due to an incorrect or incomplete address provided by the customer.
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Returns to Warehouse: Packages returned to our warehouse due to incorrect addresses will be donated per our company policy and are not eligible for a refund or free reshipment.
7. Delivery Issues
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Marked as Delivered: If your tracking information confirms that the package has been "Delivered" but you cannot locate it, please contact the local carrier branch directly. TRUEFAITHART cannot issue refunds or replacements for orders confirmed as delivered by the shipping carrier.
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Customs & International Duties: For international orders, any customs fees, duties, or taxes imposed by the destination country are the sole responsibility of the customer.
Contact Our Shipping Support
If you have any questions regarding your shipment or if your order has exceeded the estimated timeframe, please contact our support team:
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Email: sell.truefaithart@gmail.com
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Phone Support: 623-250-6734 (Mon–Fri, 9 AM – 5 PM EST)
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Address: 3250 Eastmoreland Dr N, Oregon, OH 43616, United States
